Privacy Policy
Last Updated: January 15, 2025
At Pizza73, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you order from us or interact with our services. We've written this in plain language because we believe you deserve to understand exactly what happens with your data.
Information We Collect
When you place an order or create an account with Pizza73, we collect information that helps us serve you better. Here's what we gather and why:
Personal Details You Share
This includes your name, delivery address, phone number, and email. We need these basics to get your food to you and keep you updated about your order. If you're ordering for a corporate event, we might also collect company information and billing details.
Payment Information
We process credit card and debit transactions through secure third-party processors. We don't store your full card details on our servers. What we keep are the last four digits and card type for reference purposes only.
Order History and Preferences
Every order you place gets saved to your account. This helps you reorder your favorites quickly and lets us remember things like dietary preferences or special instructions you've mentioned before.
Device and Usage Data
Like most websites, we automatically collect technical information when you visit our site. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this to improve our website performance and fix technical issues.
How We Use Your Information
Your data serves specific purposes. We're not in the business of collecting information just to have it. Here's what we actually do with what you share:
| Purpose | Details |
|---|---|
| Order Processing | Prepare your food, coordinate delivery, send confirmations, and handle any issues that come up |
| Customer Service | Respond to questions, resolve complaints, and provide support when you need it |
| Event Planning | Coordinate catering orders, manage delivery schedules, and ensure your event runs smoothly |
| Marketing Communications | Send promotional offers and updates only if you've opted in to receive them |
| Service Improvement | Analyze ordering patterns to improve our menu and delivery efficiency |
| Legal Compliance | Meet food safety regulations and business requirements under Canadian law |
Important Note: We will never sell your personal information to third parties. Period. Your data is for our business relationship with you, not a commodity we trade.
Your Privacy Rights
Canadian privacy law gives you specific rights over your personal information. We've designed systems to make exercising these rights straightforward:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
Update incorrect details directly through your account or contact us to fix any errors in your records.
Delete Your Account
Close your account and remove your personal information from our active systems, subject to legal retention requirements.
Opt Out of Marketing
Unsubscribe from promotional emails at any time using the link in our messages or through your account settings.
Data Portability
Receive your order history and preferences in a format you can transfer to another service if you choose.
Lodge Complaints
Contact the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information.
Data Security Measures
We protect your information through multiple layers of security. Our approach combines technology with careful procedures:
- SSL encryption for all data transmitted between your device and our servers
- Secure payment processing through PCI-compliant third-party providers
- Regular security audits and vulnerability testing of our systems
- Limited staff access to personal information on a need-to-know basis
- Secure physical storage for any paper records at our location
- Regular backups stored in encrypted, secure environments
- Employee training on privacy practices and data handling procedures
Despite our precautions, no system is completely immune to security breaches. If we discover any unauthorized access to your data, we'll notify you promptly and explain what happened, what information was affected, and what steps we're taking.
How Long We Keep Your Data
We don't hold onto information longer than necessary. Here's our retention approach:
Active Accounts
As long as your account remains active, we keep your profile information and order history. This makes reordering easier and helps us provide better service based on your preferences.
Inactive Accounts
If you haven't placed an order in three years, we'll send you a notification before archiving your account. Archived accounts have personal details removed but order records may be kept for business analysis in anonymized form.
Legal Requirements
Some records must be kept for specific periods under Canadian tax and business laws. Financial transaction records, for instance, are retained for seven years as required by the Canada Revenue Agency.
Marketing Data
If you've opted into marketing communications but haven't engaged with our emails in two years, we'll remove you from promotional lists while keeping your core account information intact.
Sharing Your Information
We share data with specific partners who help us operate, but only what's necessary for them to do their job:
Service Providers
Our payment processor handles transactions, our delivery coordination system manages routes, and our cloud hosting provider stores data securely. These companies are contractually obligated to protect your information and can't use it for their own purposes.
Event Venues
When you order catering for an event at a specific venue, we may share delivery details with the venue staff to coordinate access and setup. We only share what's needed for successful delivery.
Legal Obligations
We'll disclose information if required by law, such as responding to valid court orders or assisting law enforcement with legitimate investigations. We'll notify you about such requests unless legally prohibited from doing so.
Third-Party Independence: We're not responsible for the privacy practices of other websites you might visit through links on our site. When you leave Pizza73's website, our privacy policy no longer applies.
Cookies and Tracking
Our website uses cookies to function properly and improve your experience. Here's what's happening behind the scenes:
Essential Cookies
These keep your shopping cart intact as you browse, maintain your login session, and remember your delivery address for the current visit. The site won't work properly without these.
Preference Cookies
These remember your language preference, dietary restrictions you've set, and other customization choices you've made to personalize your experience.
Analytics Cookies
We use these to understand how people use our website—which pages are most visited, where people get stuck in the ordering process, and how we can make things easier. This data is aggregated and doesn't identify you personally.
You can control cookies through your browser settings, but disabling essential cookies will affect site functionality. Most browsers let you block third-party cookies while allowing first-party ones from sites you visit directly.
Children's Privacy
Our services aren't designed for children under 13, and we don't knowingly collect information from kids. If you're a parent who discovers that your child has created an account with us, contact us immediately and we'll delete their information.
For teens between 13 and 18, we recommend parents review orders and account activity. While we don't have specific parental controls, you can manage family accounts through your own profile.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email if you have an account with us, or display a prominent notice on our website.
The "Last Updated" date at the top of this page shows when the current version took effect. We encourage you to review this policy periodically, especially before placing large catering orders or updating your account information.
If you disagree with changes we make, you have the right to close your account and request data deletion. Continued use of our services after policy updates means you accept the new terms.
Questions About Your Privacy?
If something in this policy isn't clear, or you want to exercise any of your privacy rights, we're here to help. Reach out through any of these channels:
We aim to respond to privacy requests within 30 days. For complex requests, we'll let you know if we need additional time and explain why.